FAQ regarding 2021 Inverness Half Marathon & 5K
We appreciate you have many questions and we are working hard to get back to everyone as soon as we can. We hope the FAQ below will help in the meantime. If you have a general query about the event, please click here.
What happens to my entry?
Every runner with a place in the 2021 Inverness Half Marathon & 5K will have their entry transferred to the 2022 event, taking place on 13 March 2022. Your entry will be automatically rolled over into the rescheduled event and you do not have to take any further action.
I am unable to take part in the 2022 event, what are my options?
We really hope you can join us at the 2022 event however we understand that this date may not be possible for everyone and we are able to offer the following alternatives:
- Transfer your place to another runner and receive a refund
- Choose to donate your entry fee to our official charity partners
- Request a refund
All runners have been sent an email on 18 February 2021 giving further information on these options. If you did not receive this email, please check your junk or spam folder or email us.
Can I transfer to another runner?
Yes, it is possible to transfer your place to another runner, under the same terms as your entry. It is your responsibility to find a replacement runner and the transfer of place must be completed by 30 January 2022. Please log-in to your entry at myevents.active.com to activate the transfer. Once the new runner has claimed the transfer and paid the full entry fee online, you will automatically be issued with a full refund. Please note that for insurance and medical reasons, all transfers must be conducted officially via Active.
Please note transfer fees will be waived until 1st April 2021, after this date our standard terms & conditions will apply which include a £5 transfer fee.
Is it possible to receive a refund of my entry fee?
Yes, you can request a refund of your entry fee here by 1st April 2021. Your entry fee (less a £5 admin fee and the booking fee from Active, our registration provider) will be refunded to your original payment method. Please allow up to 14 working days for us to process this refund. Please note our standard terms & conditions regarding refunds will apply from 2nd April 2021.
What happens to my fundraising?
All fundraising can be deferred to the 2022 event. If you have any further questions about your fundraising, please contact your chosen charity direct and they will be able to advise further. A list of our charity partners can be found here.
What happens to my iTAB?
Your iTAB order will automatically be rolled over with your entry to the 2022 event. If you are unable to take part in the 2022 event, we will refund your iTAB. Please allow up to 14 working days for us to process your refund.
Will there be a virtual event?
We are working on some exciting plans for a virtual event and will be sharing our plans with you over the coming weeks.
How do I check my entry on Active? I have forgotten my Active username/password?
Log in to your profile at myevents.active.com (using the same email address and password that you used to register with). If you are unable to remember your password, click on the ‘Forgot your password?’ option. This will take you to a new page where you will need to enter the email address that you used to register. This will prompt an email to be sent to you that will include a link to reset your password. If you have any issues with this process, please contact firstname.lastname@example.org and they will be able to help you to reset your account.
Can you refund the processing fee?
The processing fee is paid to our third party registration provider Active, so we are unable to refund this. Please be aware that you are not being charged a processing or card handling fee for your refund.
Why are you charging an admin fee for refunds?
The admin fee covers the manual process required to provide a refund.